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Liberty Mutual

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Liberty Mutual is a privately owned company that was founded in 1912. The company is headquartered in Boston. It provides a vast range of insurance packages. The revenue of the company is more than several billions. The watchword of Liberty Mutual is: "Helping people live safer, more secure lives". The company was ranked 95 by Fortune 500. Liberty Mutual is a division of Liberty Mutual Holding Company, Inc. Earlier the company avoided intensive mass media advertising.

Liberty Mutual has developed its business due to an affinity program called Group Savings Plus. More than fifteen thousand people have the membership of the program.
Please try to contact Liberty Mutual Customer Service directly prior to posting any complaints on this site.

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Liberty Mutual Reviews

Anonymous
Liberty Mutual Sucks.
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

My wife had a guy that was supposed to be repairing her Navigator. Well It has been over a month now. We told Liberty Mutual that the vehicle hasnt been seen in over a month. They ...

#317850
May 11, 2012
26

RUKiddin...
Liberty Mutual - Uhhh? You're Who? ....SShhh Liability Alert
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

In Feb. 2012 my Oregon state residence experienced a "flood", i.e. the upstairs bathtub was left running for 1 1/2 hours. LM gave me a claim number, a few hours later a damage rem...

#314692
Apr 25, 2012
114

Poppy2010
Liberty Mutual - They took away my medicines
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

Since 2009 been on water pills due to what my comp injury meds due to me without calling dr liberty mutual cancels these water pills and gets this new dr to say it's not work r...

#313913
Apr 22, 2012
83

Anonymous
Liberty Mutual Disability - Security
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

Liberty Mutual Disability Claims office states they never received a packet of confidential information. They claim they never received it although all indicators show they did. ...

#309200
Apr 01, 2012
202

Annie3940
Liberty Mutual allows passing on solid yellow lines
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

I was in an accident recently. both parties are insured by Liberty Mutual. I was pulling out of a parking lot taking a left turn. A car stopped to let me out. As I was completly ou...

#307348
Mar 24, 2012
293

Ex95xlt
Liberty Mutual SUCKS
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

My car was in an accident on 10/25/2011, after 3 trips to repair shops the car still pulls to the right. When ever I contact Liberty Mutual I get the run-around and am told bold fa...

#306229
Mar 20, 2012
285

Anonymous
Liberty Mutual is sneaky and hoses over consumers
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

Liberty Mutual is expert at finding loopholes in coverage. I was hit by a hit and run driver, had not one but FOUR eyewitnesses, filed a police report, and was inside a store when ...

#304456
Mar 13, 2012
394

Anonymous
Liberty Mutual - ONCE again we can't reach Lib Mutual's attorney
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

I stated in my last complaint, that Liberty Mutual is about as low as you can get and I complained about their attorney. Well, once again, she emailed and asked we call if we had ...

#299460
Feb 23, 2012
429

Anonymous
Our Liberty Mutual rip off
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

My husband and I were in route to list a home for sale and a young woman ran a red light and hit us in the passenger door. She had just had another accident, which was also her fa...

#298251
Feb 18, 2012
485

Anonymous
Kimberly Leeson at Liberty Mutual Ins. Disability Claims
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

Ms Leeson is a claims specialist assigned to INVESTIGATE if my work injury is pre existing. Every few weeks she calls and asks for more information for HER investigation. I am ha...

#297694
Feb 16, 2012
441

Anonymous
Liberty Mutual needs to be investigated
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

I was hit by a driver insured by Liberty Nutual. The otehr driver had a stop sign. I had the right of way, no traffic signals whatsoever. Liberty Mutual has decided I am partly res...

#297417
Feb 15, 2012
404

Anonymous
Liberty Mutual - They cut my medication off after25 years
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

I am permently disabled,and liberty mutual .s the Insurance carrier.after twenty-five yrs being on medication,so I am able to function ,The adjuster is trying to cut my benif...

#293608
Feb 01, 2012
368

Ihatelib...
Liberty Mutual : "Bait and Switch"
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

Initial Quote that I agreed to was raised by $1300/year due to a mistake the agent, Kevin Greene made. He quoted 4 different prices from $1931/yr....to $2902/yr...then ...

#293068
Jan 30, 2012
422

Chuck314...
Liberty Mutual / Safeco Nightmare
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

In May of 2011, I was stopped at a red light when another driver insured by Liberty Mutual / Safeco hit the rear of my car. Now, it is January of 2012 and this mess is still not f...

#292215
Jan 26, 2012
443

Continue...
Liberty Mutual claims dept lowballs, uses non-statisically valid methods
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

Another driver rear-ended and totalled our car; we are insured thru Liberty Mutual. The Liberty Mutual claims department took a 13 car sampling that included 3 vehicles with 3-4 t...

#287692
Jan 09, 2012
542

Lostaleg
Lost my leg in work accident, Liberty Mutual is the insurance company
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

I lost my leg in a work related accident, Liberty Mutual treats me horrible. I currently have no treating doctors, a scooters thats been broke for most of the past 18 months. The a...

#287148
Jan 07, 2012
502

Sula
Liberty Mutual - Most agents are CROOKS
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

I got a quote from a Liberty Mutual insurance agent called Eli Leitner. He lied on several occasions and was extremely dishonest. It is unbelievable how some pe...

#286585
Jan 05, 2012
501

Anonymous
Liberty Mutual 's Deceptive, abusive, bad faith practices
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

Our family has been waiting to settle a claim from a devestating fire and burgulary since August 1, 2011. Our family has lost everything and more due to liberty mutual's lack o...

#286217
Jan 04, 2012
720

Anonymous
Liberty Mutual - worst service ever
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

I have never worked with such a bad insurance. Unfortunately, I was hit by some of their customer. If you are expecting a response back to your phone call or emails, you will get e...

#282808
Dec 20, 2011
478

Anonymous
Liberty Mutual - TORNADO VICTIMS NEED HELP!
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

April 2011 several tornadeos went through my family's neighborhood leveling several homes. Many were left homeless, several people killed. My family's home has severe dam...

#281359
Dec 13, 2011
578

Anonymous
Liberty Mutual mkistreated my claim
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

This is my last attempt to reach a compromise reagarding the above complaints. My interactions with Liberty truly reflects the company's covert mission. My Woods was very ru...

#281033
Dec 12, 2011
615

Paramedi...
Liberty Mutual insurance ripped me off.
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

I have a renters insurance through liberty mutual on october 28,2011 there was a three alarm fire at my home, it took the adjuster over three weeks to do inventory,after he declare...

#278570
Dec 01, 2011
524

Anonymous
Liberty Mutual insurance ripped me off.
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

I have a renters insurance through liberty mutual on october 28,2011 there was a three alarm fire at my home, it took the adjuster over three weeks to do inventory,after he declare...

#278567
Dec 01, 2011
491

Lorranie
Liberty Mutual Insurance
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

The roof of my condo was penetrated by rain by Hurricane Irene last August. The wall and carpeting were damaged. The condo insurance paid for repair of the wall. The Liberty Mut...

#277214
Nov 25, 2011
613

Lappo37
Liberty Mutual tried to rip me off almost succeded
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

Brought policy May 2011 $1730.00. They cancelled it in July with no notice said wrong address (Their Mistake) Reinstated it the next day at double the price $3400.00..

#273219
Nov 06, 2011
582

Madindel...
Liberty Mutual refuses to pay worker comp claims
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

Liberty Mutual is the workers comp carrier for the large bank I work for in Delaware. In 2009 I was diagnosed with carpal tunnel in both hands and with cervical radiculopathy, bot...

#272274
Nov 02, 2011
684

Zanthious
Liberty Mutual Claim Nightmare
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

My brother got hit by one of their clients in their work vehicle. Everything went fine everyone was ok, the guy in the work truck was at fault so they towed the car to a place to g...

#270771
Oct 26, 2011
590

Anonymous
Awful experience with Liberty Mutual
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

If i knew then ,what i know, now i never would have switched from state farm to this company,i have had major damage to my home.property+car as a result of tropical storm irene and...

#268204
Oct 14, 2011
514

Anonymous
Avoid Liberty Mutual
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

Car in shop two month.Shop had very hard time getting parts.Dishonest and Unprofessional. Avoid Liberty Mutual. Avoid Liberty Mutual .Avoid Liberty Mutual .Avoid Liberty Mutual .Av...

#256990
Aug 22, 2011
459

Anonymous
Liberty Mutual - pure evil
5.0 175 Berkeley St. BostonMA 02116 888-398-8924 http://www.libertymutual.com/customer-service/contact-us

"Self-insured" status means they can abuse and harrass their own employees out of a job. When the screwed employees file work comp claims, the Liberty Mutual corporate office adjus...

#253246
Aug 03, 2011
875
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Insurance is a form of risk management primarily used to hedge against the risk of a contingent loss. The process of insuring something or someone presupposes the involvement of two parties ?The insurer and the insured. An insurer is a company selling the insurance to a person, who is the insured. The insurance rate is a factor which determines the amount, the premium, to be charged for a certain amount of insurance coverage. The event that gives rise to the loss that is subject to insurance should, at least in principle, take place at a known time, in a known place, and from a known cause. The best example is death of an insured on a life insurance policy. Fire, or automobile accidents, as well as worker injuries may all easily meet this criterion. A large number of insurance policies are provided for individual members of very large classes. Automobile insurance, for instance, covers about 175 million automobiles in the United States.

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