I caused only minor surface scratches and one small chip in the paint, but yet Liberty Mutual is paying for a rental for a DRIVEABLE vehicle!
How do I know this? I worked in insurance for 8 years 3 of those years in claims alone.
Also, the person who's vehile I hit is still DRIVING their car around (either that or there is a car that looks exactaly like theirs) and letting their spouse take the rental vehicle.
Even with all the insurance experience I have behind me, I was told that MY insurance company cannot take my word for it. Yet they can take her word.
This woman has lied 3-4 times to the insurance company.
1. She said she saw me on my cell phone, but she admitted to me when she came out she was in the other room!. (And I showed the police my cell phone with 12 hours of space between the last call and call to the police)
2:. She is claiming her car is "BRAND NEW" when it is over 7 years old..
3'. She's claiming damage on the passanger side of her vehicle, which I didn't touch!.
They also put her in a car same day of the accident, which is against standard insurance practice, even if/when the car is totaled". The insurance company admitted her car is driveable but the claimant isn't "comfortable" driving her car so they have to put her in a rental?. Which again is against general insurance practice|.
She has now been in the rental car for 8 days, and the car hasn't even been looked at for damages... Yet they have already put in over $300 for a repair that would be under $500.
Yeah, I'm not happy. 35b25fc
 Comments (3) |
| 1. Written by Susan on September 4, 2009 Correction to my comment: Not authorizing a rental or reimbursing a claimant.....I do agree your carrier has delayed the claim - it shouldn't take 8 days to see the vehicle. |
| 2. Written by Susan on September 4, 2009 Allowing someone to be in a rental on the same day the loss occurred is NOT against standard insurance practice, if the vehicle is not safe to drive or the customer is using a GRP shop. Not authorizing a rental or reimbursing a when the insurance company has deemed their insured liable can be considered bad faith. Of course, there are many different situations of which are too numerous to list here but working in claims for 10 years, I have not heard of this being "against standard practice" with any other auto insurance carrier I have dealt with. |
| 3. Written by cmoore on September 24, 2008 I feel your pain GSmith. I too was involved in an accident. Came to complete stop proceed other car speeding (but not cited) hit my left fender on my 2009 dodge journey. I was put in car rental same day however benefits have expired they paid $1350. Car is now repaired however shop has had bad experience with Liberty Mutual not paying final payment on someone else's supplemental claim $300 so now he will not let me have my vehicle even though he will be directly paid. My claim rep called him personally but still refused to release my car until final payment of $6100 is paid. Does anyone know what the process is. I can not understand why a check has not already been issued after the supplemental appraisal was approved.??? |
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